Duve Expands Global Reach With $60 Million Series B Funding
Susquehanna Growth Equity led a $60 million Series B fundraising round for Duve, an AI-powered hotel firm. The round, which includes XT Venture Capital, brought the total amount raised by the firm to $85 million.
The money will help Duve grow its business internationally and improve its AI skills, making it a prominent player in technology for guest experiences.
From Welcome Tool to Full Guest Experience Platform
Jeremy Atlan, David Mezuman, and Shai Bar started Duve in 2015 as a way for people to communicate before they arrived. It has subsequently grown into a full guest management system that links every part of the hotel experience.
Duve’s platform now lets you check in on your phone, use digital keys, send messages, and make service requests, all while working perfectly with property systems.
Hotels Demand Unified Digital Guest Engagement Solutions
The company’s success shows that people all across the world are moving toward unified guest communication. Hotels have used many different vendors for a long time, which has led to broken experiences and operational problems.
Duve brings all of these touchpoints together in one place, which helps firms run their businesses more smoothly, increase customer happiness, and find new ways to make money.
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AI-Powered Personalization Boosts Guest Interaction
Duve’s patented AI engine for hospitality is a key part of its success. Duve’s AI agents are different from regular chatbots since they are educated on hotel data and property systems that are always up to date.
This lets people get answers quickly and communicate with each other in a way that is unique to them. The average time it takes to resolve a support issue has gone down from 30 minutes to 1 minute.
Global Brands Adopt Duve’s AI Guest Platform
Duve’s platform now handles more than 1 million visitor trips per month in 70 countries. Accor, OYO, and Leonardo Hotels are some of the clients.
The firm has connected with more than 150 systems, including PMS, POS, and mobile key suppliers. This makes it easier for hotels all around the world to get started.
Investors See Growing Opportunity in Unified Hospitality Tech
Investors in hospitality technology see Duve’s strategy as a way to deal with a fragmented industry. Hotels have been using several methods for digital check-ins, food and drink ordering, and communications for the past few years.
Unified AI-powered systems like Duve now provide all departments and guest touchpoints with efficiency, lower costs, and scalable customization.
Duve Plans Regional Offices and AI Expansion
To enhance its footprint in the UK, Germany, Singapore, and another Asian region, the firm aims to create new offices there. The money will also go toward specialist AI agents for cleaning, upkeep, and running the business.
Duve’s mission is to forecast what guests will want and offer them personalized experiences that will keep them interested and lead to more sales.
Shaping the Future of AI-Enhanced Hotel Operations
Duve’s Series B round shows that hotel management is moving toward automation, customization, and efficiency in a bigger way.
Duve wants to define the future generation of digital hospitality by bringing together guest communication, service delivery, and analytics into one smart system.
