AI Support Agent Targets Real-Time Mobile Security Risks
Appdome added a new AI support agent to help mobile users deal with security threats right away. The launch shows that more and more people around the world want real-time help when dealing with fraud and malware.
The tool was shown off at Black Hat Europe and adds to Appdome’s existing no-code security platform. It puts help right inside apps, so users don’t have to rely on outside support channels right away.
Built-in Apps for Immediate User Interaction
Support Agent works directly in mobile apps on both Android and iOS devices. Users can talk to the agent while security problems are happening on their devices.
The conversational design lets users and the AI agent talk to each other in real time. This method makes things clearer when there are stressful situations with malware, trojans, or devices that act strangely.
Going Beyond Detection to Guided Threat Resolution
Most of the time, traditional mobile security tools only look for bad behavior. The support agent also talks about risks and gives clear instructions on how to deal with threats in a safe way.
Instructions change automatically depending on the type of device, operating system, and attack. This customization makes things less confusing and helps users quickly take the right corrective actions.
Recommended Article:
ThreatCode Enables Personalized Security Instructions
When there is a threat, Appdome makes a ThreatCode, which is a unique number. This code saves technical information that is important to the current security incident.
The support agent looks at the ThreatCode to give advice that is specific to each case. Users get instructions that are in line with how their device is set up and the type of attack.
Reducing Support Costs and Resolution Delays
Automated guidance makes it less necessary for customer support teams to do manual investigations. This cuts down on the time it takes to fix things and lowers costs for businesses.
Users can get back to using the app normally faster without having to go through long troubleshooting steps. The method reduces frustration and stops people from uninstalling apps that aren’t needed during incidents.
Interactive Remediation Boosts User Trust
During the remediation process, Support Agent lets users ask more questions. If the first steps don’t fully fix the problem, the guidance can be changed.
Users can save their preferences and go back to the instructions for similar situations in the future. This interactive model helps people trust mobile security more over time.
Unified Collaboration Across Security and Support Teams
The platform makes it easy for teams to share information about how to fix problems across departments. The security, engineering, fraud, and support teams all work together in the same space.
Shared workflows take the place of broken ways of communicating, such as emails and separate tools. This coordination makes the organization better able to deal with changing mobile security threats.
