AI Assistant Improves the Digital Customer Experience
The Energy Services division of ACCIONA Energía has released its first AI-powered commercial assistant. The tool makes the user experience better by combining digitalization, innovation, and personalization.
The assistant is on the company’s Solutions website and is meant to make clean energy services easier to find. It shows that the company is working to become more digital in general.
Source: ACCIONA Website
Full Access to Energy Service Solutions
Customers can look through a wide range of energy services on the Solutions website. These are some of the options: solar self-consumption systems, energy storage, aerothermal heating and cooling, and charging stations for electric vehicles.
The platform is for both home and business customers who want energy solutions that are right for them. The AI assistant makes it easier to find and compare different service options.
Generative AI Helps Customers Make Choices
The conversational assistant is powered by generative AI and helps users at every stage of the customer journey. It helps with real-time exploration, comparison, and contracting.
A user-centered interface gives users personalized quotes and advice. This method makes things simpler and gives people more confidence in their choices.
Recommended Article: Appdome Introduces AI Agent to Tackle Mobile Security Risks
Multimodal and Multilingual Accessibility Features
The assistant has a multimodal interface that lets you talk to it and type to it. This makes it easier to get to and gets rid of old barriers to information.
The tool works in over 90 languages, so people from all over the world can use it, no matter where they are or what language they speak. This makes it much more accessible and widespread.
Early Use of Generative AI in the Energy Industry
With this launch, ACCIONA Energía becomes one of the first energy companies to use a commercial assistant powered by generative AI. The project shows that the sector is leading in innovation.
The company wants to speed up the use of clean energy by using advanced digital tools. The strategy fits with serving a customer base that is becoming more diverse and global.
