CEO Asks for a New Look at the AI Job Loss Story
AI is still changing industries quickly, but a lot of the time, the public talks too much about the risks of job loss. Mohit Joshi, the CEO of Tech Mahindra, says that the story should focus on how it helps people and makes them more productive. He thinks that fears about how job loss will affect people are often exaggerated.
At the World Governments Summit in Dubai, Joshi said that changes in technology have always created new jobs instead of taking away all opportunities. Companies that spend a lot of money on digital infrastructure usually hire more people to meet their needs. This point of view goes against common fears.
Source: techmahindra.com
Tech Mahindra Gets Ready for the AI Transformation Race
Tech Mahindra started as a joint venture between the Mahindra Group and British Telecom in the late 1980s. Since then, it has changed a lot. The business now works all over the world, with more than 17,000 people working for it in Europe alone. That area brings in about 25% to 30% of the company’s income.
Leaders think that artificial intelligence will be a big part of the next generation of business technology services and consulting services. As clients work on modernization projects, scaling innovation stays a top priority. Digital skills are becoming more and more important for gaining a competitive edge.
UK-India Trade Agreement Seen as a Strategic Chance
Joshi said that the free trade agreement that just ended between the UK and India was good for both economies. He talked about how European companies could confidently use Indian talent while building stronger relationships with tech companies. Working together across borders could speed up new ideas.
The deal is likely to open up big markets in Europe for engineering goods, car parts, and farming tools. Shared democratic values and open economic systems make the partnership more likely to last in the long term. Business leaders expect long-lasting ties.
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Gulf Markets Offer Strong Growth Potential
Tech Mahindra sees good growth opportunities in Gulf Cooperation Council economies that are seeing strong growth in certain sectors, in addition to Europe. Joshi said that digital adoption in industries like finance, infrastructure, and telecommunications would lead to double-digit growth. The pace of change in the region is still picking up.
To stay competitive around the world, businesses in these markets are putting more and more emphasis on advanced analytics, cloud deployment, and AI-powered automation. This kind of demand is good for technology service providers. It looks like the momentum will last.
MIT Study Shows Problems with AI Pilot
Joshi talked about a study from MIT in 2025 that showed that about 95% of enterprise generative AI pilots did not get measurable returns. The results show how hard it is to turn experimental projects into production environments that can be used by a lot of people. Execution gaps often ruin early excitement.
He said that a lot of failures were caused by unclear use cases, bad data quality, and not wanting to put the system into use. Pilot projects have a hard time justifying more investment when there aren’t clear paths to production. So, strategic planning is very important.
Data Quality and Governance Are Still Very Important
For AI to work well, it needs strong cybersecurity, reliable datasets, and rules that keep bias or model drift from happening while it’s running. Joshi stressed that companies need to take care of these things before they can use solutions across the whole company. Governance frameworks keep both trust and performance safe.
Companies can’t afford to miss anything when they use intelligent systems because regulators are paying more attention. Structured controls make sure that algorithms work in a way that is safe and helps the business reach its goals. Discipline makes adoption work better.
AI Expected to Drive Revenue and Job Creation
Joshi thinks that in the future, AI will be used less to improve customer experience and more to make money directly. Businesses are asking more and more how smart tools can open up new ways to make money instead of just making processes run more smoothly. Success will be defined by its impact on business.
He says that every time there has been a technological revolution, it has led to more jobs and higher productivity. So, if big businesses spend more on technology, it could create real jobs in the labor market. Reframing AI as something that helps may make more people accept it.
