AI Platform Bridges Digital Data With Physical Retail Stores
Honeywell has launched an AI platform designed to enhance in-store shopping by providing personalized digital assistance. The system connects store data with real-world environments to help shoppers navigate quickly and efficiently. Its goal is to make the in-store experience as seamless as shopping online.
Developed in collaboration with Google Cloud and technology partner 66degrees, the platform leverages advanced cloud-based AI models. It allows retailers to modernize store operations without costly infrastructure overhauls. The approach emphasizes rapid deployment, scalability, and user-friendly integration.
Source: AdwaitX
Smart Shopping Tools Improve Product Discovery and Navigation
The platform features AI-powered search and in-store navigation tools that guide shoppers to products faster. Customers can follow step-by-step directions throughout the store, reducing frustration caused by unclear layouts or misplaced items.
When a product is unavailable, the system recommends similar options based on personal preferences and prior selections. These substitutions replicate the intuitive recommendation experience familiar from e-commerce platforms, ensuring shoppers maintain momentum and complete their purchases confidently.
Personalized Recommendations Driven by Loyalty and Behavior Data
Shoppers can link their loyalty accounts to receive personalized product recommendations during visits. The platform analyzes purchase history, preferences, and real-time store data to surface relevant offers and discounts automatically.
This tailored approach helps customers make quicker, more informed decisions while increasing satisfaction. Retailers benefit from larger basket sizes, higher engagement, and improved retention. The experience transforms in-store shopping into a digitally enhanced, data-driven interaction.
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Retail Employees Gain AI-Assisted Expertise on the Sales Floor
Store employees can use Honeywell mobile devices running the platform to assist customers more effectively. AI-driven insights enable staff to respond to inquiries with greater accuracy and speed, transforming them into knowledgeable on-floor advisors.
For instance, employees can locate relocated items instantly or suggest suitable alternatives. This capability streamlines staff training and ensures consistent customer service quality. Each interaction delivers faster, more confident assistance to shoppers.
Cloud-Based Architecture Simplifies Deployment and Scalability
The solution operates entirely through a cloud-based architecture that integrates digital intelligence directly into physical store systems. Built on Honeywell’s Mobility Edge platform, it ensures seamless compatibility with existing retail infrastructure—without the need for internal AI development teams.
Leveraging Google Cloud’s Vertex AI and Gemini models, the platform enables centralized updates and enhancements without store-level disruptions. This guarantees consistent performance and experience across retail locations worldwide.
Retailers Benefit From Operational Efficiency and Customer Loyalty
The AI platform enhances operational efficiency by reducing search times and improving inventory visibility. Customers enjoy a faster, more intuitive experience, increasing satisfaction and repeat visits. Retailers gain valuable insights into shopping behavior across multiple store formats.
Stronger engagement leads to higher brand loyalty and improved overall store performance. Personalized shopping journeys encourage customers to explore and purchase new products. These cumulative benefits help retailers maintain competitiveness in an evolving marketplace.
Availability Signals Broader AI Transformation in Retail
Honeywell plans to make the Smart Shopping Platform available to customers beginning in February 2026. The launch underscores the deepening collaboration between Honeywell and Google Cloud across industries. Retail remains one of the most dynamic sectors embracing applied artificial intelligence.
As AI continues to reshape commerce, in-store experiences are increasingly merging with digital convenience. Honeywell’s platform demonstrates how physical retail can evolve while preserving human connection. The initiative prepares retailers to meet the expectations of the next generation of shoppers.
